Return Policy

At fonsouq.com, we understand that sometimes you may need to return a mobile phone. We have a clear and straightforward return policy in place to ensure a hassle-free experience for our customers.

Return Eligibility:

You can return a mobile phone within 3 days of purchase if the seal and packaging are intact and the device is in its original condition. This means that the phone should not have been used, and all accessories, manuals, and warranty cards should be included in the return.

Return Process:

If you wish to return a mobile phone, please follow these steps:

  1. Contact our customer support team within 3 days of purchase to initiate the return process.
  2. Provide the necessary details, including your order number and reason for return.
  3. Our customer support team will guide you through the return process and provide you with a return authorization.
  4. Package the mobile phone securely, ensuring that the seal and packaging are intact.
  5. Include all accessories, manuals, and warranty cards in the return package.
  6. Ship the package back to us using a reliable courier service.
  7. Once we receive the returned mobile phone, our team will inspect it to ensure that it meets the return eligibility criteria.
  8. If the return is approved, we will initiate the refund process.
  9. Please note that the refund will be processed using the original payment method.

Exceptions:

There are a few exceptions to our mobile phone return policy:

  • If the seal and packaging are not intact, or if the device is not in its original condition, the return will not be accepted.
  • If the return is initiated after the 3-day return window, it will not be eligible for a refund.
  • Any mobile phone that has been used, damaged, or is missing accessories, manuals, or warranty cards will not be eligible for return.

Conclusion:

Our mobile phone return policy is designed to ensure that you have a satisfactory shopping experience at fonsouq.com. We strive to provide high-quality products and excellent customer service. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team.